Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email. As of FebruaryIntercom hasmonthly active users. As of OctoberIntercom has 30, paying customers.
The four previously ran Irish software design consultancy Contrast, which made Exceptional, a bug tracking tool. After selling off Exceptional, which is now part of Rackspace, inthey used the proceeds to start Intercom. In Twitter co-founder Biz Stone invested an undisclosed sum in Intercom.
Intercom's platform lets businesses track and filter customer data. This data includes conversation history, product usage behavior, past purchases, payment details, etc.
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Businesses can use these attributes to trigger personalized, automated marketing emails and in-app messages. Intercom lets businesses create and send targeted in-app messages to customers while they're logged into their app.
InIntercom rebuilt their website as a server-side rendered React application with content pulled from Contentful. No content is utilized in the site's git repo. Previously, the site was built using Ruby on Rails.