Here's what you need to know.
To combat this, companies are spending millions on service advancements to make e-commerce more user-friendly and service-driven. Four trends below in the space: 1. Chatbots and A.
Voice searching gives consumers multiple ways to be served Much like Lyft's Amazon Echo capability, voice searching is a way for e-commerce to cater to all types of searchers, ultimately offering superior service through the breadth of choice. There's also the element of ease--the less hassle the customer has to go through to make a purchase, the more likely they are to make it.
Plus, there's very little hassle in using your voice to shop around.
Engaging customers with facts, experts, and community is the ultimate service As we continue to forge ahead in e-commerce, product understanding and the vitality of community are the ultimate services that can be provided. This further helps solidify the company's value to customers and helps it become service-driven through its community.
Drones are here, but their service capability is only just starting Drones have been spoken about for years now, and the average consumer can hop onto Amazon right now and buy one for their own enjoyment. And, on an e-commerce level, their capabilities for superior service through trends in e- commerce delivery continue to gear up.
Omnichannel selling will be the norm Lauren Davis of Just After Midnight put it this way: "Omnichannel selling will become the new normal. We're really seeing this with the public cloud platforms moving into this space with tools like Amazon Personalize and Pinpoint.
Flirteya company focused on drone delivery, believes delivery drones in the sky will be as common as delivery trucks on the road--and medical delivery, food delivery, retail delivery, and e-commerce delivery will be changed forever because of it. The goal is to help businesses unlock new markets, drive sales, pioneer instant delivery, and replace a costly and cumbersome logistics network.
The future of e-commerce is about how to make commerce even simpler. In these advanced tech times, consumers want instant answers to questions, to buy without friction, to feel a part of an expert community, and to get products as quickly as possible. And, hopefully, buying products by using your voice and getting them delivered by drones within hours of ordering excites you, because that future is very near.
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Top E Commerce Trends 2021