On the Layout tab of your Rating question there are several available customizations. Position Labels on the Bottom - When using the Stacked orientation you can choose this option instead of displaying labels at the top.
Questions created after this date will have this selected by default. If you wish to display your NA option in this format in questions created before this date simply check this option. Place labels on the right side of the input - When using the Vertical or Horizontal orientations you can choose to place labels to the left or the right of the input.
If you are looking to create a true Likert scale we recommend using a Radio Button Grid question type. With this question type, you can enable row option rating column averages to report on all rows of the table together. When optimized for mobile devices the Rating Likert Scale question type looks option rating similar but with larger targets as mobile respondents will be using their finger to select answers.
By default, survey questions show one at a time on mobile devices to prevent the need for scrolling on smaller screens. For single-select questions, like the Rating Likert Scale question, the screen will automatically advance after an option is selected.
You can turn off this one-at-a-time interaction if you wish. Reporting Rating questions report as a Pie Chart with a table that includes a count and percent for each answer option.
See additional compatible chart types Within the Standard Report there are various chart types available for visualizing your data. The below grid shows which of the chart types Rating Likert Scale questions are compatible with.
Chart Type Aggregate.